Globacom Nigeria Recruitment for Graduate Positions 2021/2022

Globacom Nigeria Recruitment for Graduate Positions 2021/2022: Globacom Nigeria is calling for more staff strength to boast her numerical work power and capability. To this end, the management of Globacom Limited has opened the door of recruitment to interested applicants to be a part of this live changing company

Owed by Mike Adenuga Group, an indigenous company and a market leader in telecommunications, interested applicants are to rule their world with pride and apply to the below vacant positions

Available Job Positions

We are recruiting to fill the following positions below:

Head, Sales & Marketing/Sales & Marketing Manager

Responsibilities

Maintains excellent relationships with clients through superior customer service

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Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.

Reinforce Brand Preference.

Develop sales strategies and approaches for various products and services.

Run through special promotions, sponsored events, etc.

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Experience

Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills

Excellent written and verbal communication skills

Minimum of 10 years Sales experience in a multinational Company

Head, Regional Experience Centre

Service Delivery Manager

 Responsibilities

Support with basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.

Manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security

Should able to design and manage customer interaction to meet or exceed customer expectations.

Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships

Keeps Demo equipment operating by following operating instructions provided partners

Responsible for the regional e-2-e (End to End) Service Delivery

Manage Partner and vendor to deliver on customer requirements.

Responsible for the good customer experience

Experience

Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager

Excellent written and verbal communication skills

Minimum of 10 years’ experience as Service Delivery Manager (SDM)

Head, Service Management

Responsibilities

Manage the Service Management team for all Experience Centers.

Responsible for the design and management of customer interaction to meet and exceed expectations

Handle all the service issues escalations related to customers

Responsible for all SLAs ownership & their defense within the business

Represent the customer interest into the Organization.

Responsible for the e2e (End – to -End) customer experience

Experience

Areas of knowledge: the business environment, product knowledge, and financial awareness

Customer service, negotiating and influencing, analysis and decision-making, and management skills

Good experience in e2e customer, technical upgrades and upsell management

Minimum of 12 years in service delivery and customer service

Application Closing Date

5th December, 2020.

General Requirements

  • Persistent in completing what needs to get done and driving value adding relationships
  • Ability to succeed in a competitive, high-performance work environment
  • Ability to work under pressure in a fast-paced environment
  • Must be customer-centric and able to handle complaints and disputes effectively
  • Team player with ability to relate with colleagues and key contacts at all levels to develop compelling offers and drive growth
  • Be a self-starter and able to work independently and collaboratively.
  • Strong computer skills with knowledge of Microsoft office and relevant software
  • Ability to formulate sales plan for designated territory, region or specific client portfolios
  • Excellent communication skills with ability to develop standardized proposals, content and pitching documents

Others

Head, Service Management At Globacom Limited

Service Manager

Apply here

Coordinator Experience Centre

Apply here

Service Management

Apply here

All positions attract competitive remuneration.

Application Ends

5th December, 2020.

Application Procedure

“Interested and qualified candidates should e-mail their Resume, possibly with a scanned passport photograph

To: [email protected] using the reference of the position as the subject of your mail”-Globacom Nigeria

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